54A-SYMPTOM CHART

TROUBLE SYMPTOM CHART

Prior to troubleshooting, check whether a malfunction is caused by external factor or vehicle conditions.

Trouble symptom	Inspection Procedure No.	Reference page
Power supply to the TCU fails [Cannot communicate with TCU using the scan tool (M.U.T.-IIISE)].	1
SOS switch/information switch indicator light does not illuminate.	2
ECALL speaker/front door speaker (RH) does not sound.	3
Your voice is not transferred during a call.	4
SOS switch does not respond (It does not start calling to the telematics call center).	5
Information switch does not respond (It does not start calling to the telematics call center).	6
GPS cannot be received.	7
SOS emergency assist/information assist does not connected. (It can start the calling to the telematics call center).	8
It cannot communicate with a smart phone.	9

note	If the remote function of the mobile App does not work normally, the permission conditions may not be satisfied due to the vehicle conditions or the usage environment at that time. Check the permission conditions of each function. Refer to .