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ERROR MESSAGE
 
 
If the multivision display detects any malfunction in itself or the connection devices, the error message below will be shown on the display.
<Up to 20 Model year>
Error messagesCauseCause of trouble and its solution
Could not delete Bluetooth device registration.Pairing deletion failureThe system failed to delete a paired Bluetooth® device. You should repeat the operation until you succeed.
Could not connect to the Bluetooth device.The system failed to connect with a Bluetooth® device.The system failed to connect with a Bluetooth® device. Check whether the smartphone displays a "connection acknowledgement" telop. When the smartphone is ready to connect, attempt to connect it again.
The entered password is incorrect. Please re-enter the password.Password entry errorThe entered password is invalid. If you forget your password, proceed to "Reset System" ("Home" screen → "Settings" screen → "System" tab) to reset it. Note that all of your registered contents and information are also deleted.
This Android Auto device cannot be paired as a hands-free device. Delete the Bluetooth pairing of one of the devices.Android Auto HFP cannot be pairedYou attempted to pair more than five Bluetooth® devices. When you wish to pair with another device, you should delete one paired device.
Could not make Android Auto connection.Android Auto authorization failureThe system failed to authenticate an "Android Auto" device. The following causes are suspected:
  • The internal clock in the multivision display does not conform to that in the "Android Auto" device significantly. Adjust the clock(s) or enter "Auto" mode.
  • You aborted the connection authentication sequence by operating the smartphone. To repeat the process, observe the instructions on the smartphone.
A communication error has occurred. The Android Auto connection will end."Android Auto" communication errorThe system failed to communicate with a "Android Auto" device. Perform any of the following operations:
  • Disconnect and reconnect the "Android Auto" device.
  • Check that the USB cable is intact.
    noteYou should use an original USB cable supplied with the smartphone.
  • Turn on the "Android Auto" device and attempt to reconnect it.
Screen error has occurred.Abnormal "CarPlay" screenIt is displayed on "CarPlay" screen that any error occurred in the system. Disconnect and reconnect the iPhone.
No microphone connected.No microphone connectedNo microphone is connected.
No other information can be registered because there is not enough space.Phone book capacity exceededThe phone book capacity, which is available in the multivision display, is exceeded.
Could not start updating the address book. Please wait for a while and try again.HFP disconnection errorThe system failed to switch a profile from "HFP" to "OPP" to transfer an individual phone book. You may be able to solve this problem by attempting to transfer it again.
Address book update will now end.Phone book update time-out errorYou aborted the phone book update. The following causes are suspected:
  • You did not notice a "confirmation" telop on a phone.
  • The smartphone does not support the transfer profile.
Failed to update the address book.Phone book update error
Could not dial.Could not call the smartphone You could not call the Bluetooth® device. The following causes are suspected:
  • A SIM card is not inserted.
  • The smartphone is locked.
  • The smartphone does not permit dialing any telephone numbers which are not registered in its phone book.
An error has occurred with the GPS antenna. Contact your dealer for inspections.GPS antenna abnormality.The GPS antenna is not connected or the connection is loose. Perform Inspection Procedure 5 "GPS signal cannot be received" (Refer to ).
An error has occurred in the connection to the vehicle. Contact your dealer for inspections.Vehicle speed signal errorThe vehicle speed signal fails or a DC offset error has occurred due to an improper speaker connection. Use "Service mode" on the multivision display to locate the error (Refer to ).
  • Check the vehicle speed signal on "Vehicle Signal Info" screen. If you find any faults, diagnose the vehicle speed signal circuit. Perform Inspection Procedure 10 "Menu operation is possible during driving" (Refer to ).
  • Check the DC error on "Communication Check" screen. If you find any faults, diagnose the speaker circuit. Perform Inspection Procedure 2 "No sound is heard <Vehicles without audio amplifier>" (Refer to ) or "No sound is heard <Vehicles with audio amplifier>" (Refer to ).
Speaker error
No microphone connected.Microphone abnormalityNo microphone is connected or the connection is loose. Proceed to Inspection Procedure 8 "The microphone does not respond to your voice normally" (Refer to ).
No microphone connected. Please connect a microphone to use the voice recognition function.
<From 22 Model year>
Error messagesCauseCause of trouble and its solution
Connection failed!The system failed to connect with a Bluetooth® device.The system failed to connect with a Bluetooth® device. Check whether the smartphone displays a "connection acknowledgement" telop. When the smartphone is ready to connect, attempt to connect it again.
The number of paired devices has reached the limit. Please retry after deleting at least one of them.Android Auto HFP cannot be pairedYou attempted to pair more than five Bluetooth® devices. When you wish to pair with another device, you should delete one paired device.
Error detected (speaker fault)Speaker errorThe speaker is not connected or the connection is loose. Perform Inspection Procedure 2 "No sound is heard <Vehicles without audio amplifier>" (Refer to ) or "No sound is heard <Vehicles with audio amplifier>" (Refer to ).