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Diagnosis Chart by Symptom
 
 
RELATED TO TELEMATICS
On board (on the vehicle)
SymptomsCheck itemsRadio wave icon displayPop-up message Possible malfunction location/Action to take
Telematics operation is not available.Check the display when telematics is operated.——Perform diagnostic trouble code with M.U.T.-III SE.
Refer to M.U.T.-III SE FunctionM.U.T.-III SE Function.
TCU is not connected. Perform diagnostic trouble code with M.U.T.-III SE.
Refer to M.U.T.-III SE FunctionM.U.T.-III SE Function.
The connection to
The call center failed. (Connection is disabled now.)
Check ON/OFF status of TCU using the data monitor of M.U.T.-III SE.
No service. Use another cellular phone to check radio wave condition.
  • If the service is available, replace TCU or telematics antenna.
  • If the service is not available, move the vehicle to the position where service is available and perform the operation again.
Service is not continued due to poor radio wave status. Use another cellular phone to check radio wave condition.
  • If it is OK, there may be a cause at the MITSUBISHI CONNECT ServicesResponse Center. Check connection after a short period of time. If there is no problem at the MITSUBISHI CONNECT ServicesResponse Center, replace TCU or telematics antenna.
  • If it is NG, check connection again after a short period of time.
You need to make registration for this service. Check input of user ID and password from the navigation setting screen. If malfunction such as input or no memory despite input is detected, replace AV control unit.
TCU line is used. Check connection after a short period of time.
Replace TCU if it is frequently displayed.
Refer to Removal & Installation.
The connection to
The call center failed.
There may be a cause at the MITSUBISHI CONNECT Services Response Center. Check connection after a short period of time. If there is no problem at the MITSUBISHI CONNECT Services Response Center, replace TCU or telematics antenna.
OFF board (off the vehicle)
SymptomsCheck itemsReturn message from the MITSUBISHI CONNECT custmer support linePossible malfunction location/Action to take
Telematics operation is not available. (Remote operation cannot be made.) Check the display when telematics is operated.Return message for unsuccessful remote operation Perform diagnostic trouble code with M.U.T.-III SE.
Refer to M.U.T.-III SE FunctionM.U.T.-III SE Function.