| 11. |
What happens if my shop moves,
has a new e-mail address, or I want to change my User ID? |
| |
Please visit our Update
Account page and make changes to your shop address, email
address, user name, or even your password. |
| 12. |
Can I renew or upgrade my account before
the current subscription runs out? |
| |
Yes, you will be able to sign up for more
time. For instance, if you have a weekly membership, you can
choose to start a 6-month membership using the same account.
If you sign up early (such as 2 days before your expiration),
the system will add 6 months to the time you have remaining
on your current subscription. |
| 13. |
What does it mean to search for a "Specific
Service Information Element" on the Service Information
Search Page? |
| |
Mitsubishi service information is searchable
and viewable in an information packet called a "service
information element", or SIE for short.
SIEs are used in both service manual data and
technical documents. An SIE can be as small
as 1 paragraph or as large as a 20 page diagnostic trouble code
procedure. Each SIE has a long alpha-numeric
code applied to it. When you position your pointing device (mouse,
trackball, etc.) over the underlined SIE name,
the SIE code displays. You can use this code
to go directly from the Service Manual Search screen or Technical
Document Search screen to the exact piece of information you
are looking for. |
| 14. |
How does the "Clear Selections"
button work on some of the search pages? |
| |
When you press any "Clear Selections"
button on any search page, it will clear all search criteria
that has been entered. Then you can start a new search
for the necessary material. |
| 15. |
What type of computer equipment should
I have? Also, what version of a Web Browser do I need to use? |
| |
PC - The minimum
requirements that we support are:
> Pentium III -
500mhZ processor or faster
> 64mb RAM or higher
>
15" or 17" monitor set to 1024x768 screen resolution
is preferred
MAC - The minimum
requirements that we support are:
> G-3 with 450mhZ
processor or faster
> 64mb RAM or higher
> Monitor
settings to 1024x768 screen resolution
Web Browsers
- The minimum requirements that we
support are:
> Microsoft
Internet Explorer 5.5 or higher
> Netscape
Navigator 6.0 or higher |
| 16. |
Why do some of the Technical Documents
take a long time to open or download? |
| |
Most of the documents found on this web
site are in HTML format. However, some documents are only available
in Adobe PDF format. These PDF documents may be very large and
will take a longer period of time to open, especially if you
are connected on a dial-up modem. |
| 17. |
Why do some service manual documents
not have links between pages or service groups? |
| |
Some of the older service manual material
was not available in a format that could include links. Most
of the manuals offered have links built into the file so you
can easily move around to different service groups. |
| 18. |
What happens if I lose or forget my User
ID or Password? |
| |
Our site includes a page that you can use
to request a password or user id that can you have forgotten.
Please refer to the Password/UserID
request page for assistance. |
| 19. |
Which Mitsubishi vehicles do you
support within this web site? |
| |
This web site provides service repair information
for all passenger cars, light trucks, and SUVs that were originally
sold in the United States. If you are repairing vehicles outside
of the U.S., you will have to contact a Mitsubishi dealer in
your area or country. |
| 20. |
After signing up I didn't find the
material I needed to fix my car, can I have a refund? |
| |
As noted in our User Agreement, before
signing up or renewing your membership, please note we do
not offer refunds after you have read our user agreement,
paid for a membership and have successfully logged into the
site.
If you're still not sure if this site contains the repair
information you need to properly service your vehicle, then
please check our Global
Search page. This page will provide you with a summary
of the service information available within the site for paid
members. |
| 21. |
I am trying to subscribe to the site.
The payment process was not completed successfully. When I try
to log on to the web site, a message is displaying stating "Error
in credit card approval process. Please contact webmaster".
Why do I see this message? |
| |
If you abandon your attempt to subscribe
through PayPal (for example, by closing the PayPal or mitsubishitechinfo
browser windows or by turning off your computer), this message
will be displayed whenever you attempt to log on to our site.
To avoid this problem, you should not close down the browser
while you are trying to subscribe to the site.
After you have completed the PayPal subscription process,
the mitsubishitechinfo.com web site will display a confirmation page
indicating that you have sucessfully subscribed to the site. Once this
confirmation page has been displayed, you may safely close your browser session
without affecting your ability to log on to the site later.
Note that the use of a pop-up blocker in your browser may also
contribute to problems in completing the subscription process with PayPal.
To avoid this issue, you should add both “www.mitsibushitechinfo.com” and “www.paypal.com”
to the list of web sites from which pop-ups should be allowed.
If you experience the problem described above, you can resolve it using one of the
following options:
- attempt the subscription process again using all of the
same information (i.e. the same user name, user id, password,
etc). Note that all of the information must be entered exactly
as it was on the first attempt
- try the subscription process again using a different
user id.
If you need further assistance with this issue, click here
to send a note to our webmaster. |
| |
Return to Top |