PURPOSE

Certain vehicles with CVT‐8 transmissions may exhibit a shudder condition at low speeds (10 – 40 mph), or a surge/flare of engine rpm at higher speeds. This may be caused by a malfunctioning of the CVT’s hydraulic pressure control software. In the worst case scenario, with continued driving under these conditions, the CVT belt may become damaged, causing a warning light to turn on.

This campaign bulletin instructs dealers to refer to SR-16-006 to reprogram the CVT-ECU on all affected vehicles. In the rare case that the customer informs the dealer they have experienced a shudder or surge condition, dealers are instructed to reprogram the CVT-ECU, then follow the procedure for shudder/surge condition as outlined in this bulletin.

AFFECTED VEHICLES

Certain 2015 Outlander Sport/RVR vehicles with 2.0L engine and CVT‐8 transmission built from
June 25, 2014 to September 14, 2015.

!! IMPORTANT !! If the CVT-ECU was previously reprogrammed as part of SR-16-006 “CVT Hesitation - Safety Recall Campaign” and the customer did not inform the dealer that they had experienced a shudder or surge condition, this Service Campaign does not apply. The CVT-ECU reprogramming for SR-16-006 includes all the necessary programming fixes for this Service Campaign.

!! IMPORTANT !! If a vehicle has SC-15-003 and SR-16-006 open, and the customer does not inform the dealer that they had experienced a shudder or surge condition, complete SR-16-006 only.

!! IMPORTANT !! If a vehicle has SC-15-003 and SR-16-006 open, and in the rare case that the customer informs the dealer that they had experienced a shudder or surge condition, complete SR-16-006 and follow SC-15-003's procedure for shudder/surge condition.

CUSTOMER NOTIFICATIONS

A letter will be sent to all owners of affected vehicles that have not had SC-15-003 and SR-16-006 completed, requesting they schedule an appointment with their local Mitsubishi dealer to have their vehicle remedied. A copy of the customer notification letter appears at the end of this bulletin.

REQUIRED OPERATIONS

Before starting this campaign procedure, CHECK THE WARRANTY SUPERSCREEN to verify if the vehicle is an affected VIN for this campaign and this campaign procedure has not already been completed.

REQUIRED EQUIPMENT

The following equipment is needed to read and erase DTCs from all ECUs:

• VCI (Vehicle Communication Interface) or VCI Lite - MB991824 or MB992744V.
• MEDIC Laptop/Tablet with A/C power adapter - 520924, or FZG1MK2.
• MUT-III main harness 'A' (blue connector at the DLC end) - MB991910 or MB992745V.
• USB 2.0 cable - MB991827 or RRAR1MBR-108L.

SERVICE CAMPAIGN FLOW CHART

PROCEDURE FOR SHUDDER/SURGE CONDITION (Only if Reported by Customer)

Follow this procedure ONLY if customer has reported experiencing a shudder or surge condition.

1. Verify that the vehicle has been reprogrammed according to SR-16-006.
   
2. Test drive the vehicle to see if the shudder/surge condition can be duplicated.
   
   Refer to FIGURE 1 and FIGURE 2: Setup MUT-III with the applicable Drive Record parameters, then follow the Test Drive procedures to duplicate these conditions.
   
   For instructions on setting up Drive Recordings, go to:
   MDL > service > systems > Techline > Techline Videos.
   Under “Service Videos” scroll down to “MUT III” and select “MUT III Drive Recorder Setup.”

Test drive route should be relatively free from other traffic so you can safely conduct the test and concentrate on vehicle operation and performance.
ALWAYS follow all traffic laws and safe driving practices.

3. Was the shudder/surge condition duplicated?

• YES - Go to step 4.
• NO - Repair is complete. Return vehicle to customer.

4. Create a Techline case.
5. Attach the following Drive Recording Data from MUT-III to the Techline case.

6. Contact Techline for assistance.
7. Order the applicable new CVT-8 transmission assembly.
8. Replace the CVT-8 transaxle, flush the external cooler, and perform the CVT ECU coding procedures found in TSB-15-23-001.

PARTS INFORMATION

Use the genuine Mitsubishi Parts listed below:

NOTE: ONLY order a new CVT-8 transmission after completing the “Procedure for Shudder/Surge Condition” in this Service Campaign.

WARRANTY INFORMATION

CVT-ECU reprogramming must be claimed per SR-16-006 only. If the CVT-ECU was previously reprogrammed as part of SR-16-006 “CVT Hesitation - Safety Recall Campaign” and the customer did not inform the dealer that they had experienced a shudder or surge condition, this Service Campaign does not apply.

There are only 2 possible repair scenarios for this Service Campaign. You may only claim 1.

Warranty/Recall Campaign Claim Information

Enter all claims as claim type “C“ - Recall/Campaign Claims.

Please follow the campaign instructions when entering each claim in order to select the applicable operation codes that correctly match up with the work that was actually performed. A claim example is provided below.

Certain 2015MY with 2.0L & CVT-8 Automatic Trans - Outlander Sport/RVR models.

Claim Header Section:

After entering the required customer data, vehicle data, and campaign operation number, hitting the “Save and Continue” button, the system will automatically fill-in several fields. Please note there are 2 possible repair scenarios for this campaign.

Service Campaign Claim Example:

Follow these instructions for this campaign.

Parts:

No parts are needed for the SR-16-006 CVT-ECU reprogramming. If the CVT requires replacement, follow the instructions in the TSB.

Labor:

The full service campaign labor operation number is one of the 2 numbers shown and the allowed labor times vary. One will be automatically entered as a result of the ‘Repair Performed’ scenario you first selected from the “Vehicle” page.

Other Charges:

In rare cases, towing and/or a rental car may be necessary. The lower portion of the labor page has the fields that must be filled in if there are such charges.

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