Diagnostic Work Sheet

Description

In general, customers have their own criteria for a symptom. Therefore, it is important to understand the symptom and status well enough by interviewing the customer about the symptom carefully. To systemize all the information for the diagnosis, prepare the interview sheet referring to the interview points.
In some cases, multiple conditions that appear simultaneously may cause a DTC to be detected.

INTERVIEW SHEET SAMPLE

Interview sheet
Customer name	MR/MS	Registration number	Initial year registration
Customer name	MR/MS	Vehicle type	VIN
Storage date		Engine / Traction motor	Mileage	km ( Mile)
Symptom		□ Does not operate (		) function
		□ Warning light for (		) turns ON.
		□ Noise □ Vibration
		□ Other (		)
First occurrence		□ Recently □ Other (		)
Frequency of occurrence		□ Always □ Under a certain conditions of □ Sometimes ( time(s)/day)
Climate conditions		□ Irrelevant
	Weather	□ Fine □ Cloud □ Rain □Snow □ Others (		)
	Temperature	□ Hot □Warm □ Cool □ Cold □ Temperature [Approx.		°C ( °F)]
	Relative humidity	□ High □ Moderate □ Low
Road conditions		□ Urban area □ Suburb area □ Highway □ Mountainous road (uphill or downhill) □ Rough road
Operating condition, etc.		□Irrelevant □When traction motor starts □ During idling □ During driving □ During acceleration □ At constant speed driving □ During deceleration □ During cornering (right curve or left curve) □ When steering wheel is steered (to right or to left)
Other conditions
Vehicle equipment
Memo