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Diagnostic Work Sheet
 
 
DESCRIPTION
  • In general, customers have their own criteria for a problem. Therefore, it is important to understand the symptom and status well enough by asking the customer about his/her concerns carefully. To systemize all the information for the diagnosis, prepare the interview sheet referring to the interview points.
  • In some cases, multiple conditions that appear simultaneously may cause a DTC to be detected.
 
 
INTERVIEW SHEET SAMPLE
Interview sheet
Customer nameMR/MSRegistration numberInitial year registration
Vehicle typeVIN
Storage dateEngine/traction MotorMileagekm (Mile)
Symptom□ Does not operate (    ) function
□ Warning light turns ON.
□ Other (   
)
□ Noise (Location:                                   )     □ Vibration (Location:                                    )
□ Other (    )
First occurrence□ Recently □ Other (    )
Frequency of occurrence□ Always □  Under a certain conditions of □ Sometimes (             time(s)/day)
Climate conditions□ Irrelevant
Weather□ Fine □ Cloud □ Rain □Snow □ Others (    )
Temperature□ Hot □Warm □ Cool □ Cold □ Temperature [Approx. °C (°F)]
Relative humidity□ High □ Moderate □ Low
Road conditions□ Ordinary road □ Highway □ Mountainous road (uphill or downhill) □ Rough road
Operating condition, etc.□ Irrelevant
□ When engine/traction motor starts □ During idling
□ During driving □ During acceleration □ At constant speed driving
□ During deceleration
□ Immediately before stop [Vehicle speed: Approx. km/h (MPH)]
□ During cornering (right curve or left curve)
□ When steering wheel is steered (to right or to left)
Other conditionsASC setting□ On □ Off
Use of other functions
(ex. ACC)
□ Yes □ No (      )
Presence of non-genuine parts installation□ Yes □ No (    )
Memo