Diagnostic Work Sheet

DESCRIPTION

In general, customers have their own criteria for a problem. Therefore, it is important to understand the symptom and status well enough by asking the customer about his/her concerns carefully. To systemize all the information for the diagnosis, prepare the interview sheet referring to the interview points.
In some cases, multiple conditions that appear simultaneously may cause a DTC to be detected.

INTERVIEW SHEET SAMPLE

Interview sheet
Customer name	MR/MS	Registration number	Initial year registration
Customer name	MR/MS	Vehicle type	VIN
Storage date		Engine/traction Motor	Mileage	km (Mile)
Symptom		□ Does not operate (		) function
		□ Warning light turns ON. □□□□ □ Other (		)
		□ Noise (Location: ) □ Vibration (Location: )
		□ Other (		)
First occurrence		□ Recently □ Other (		)
Frequency of occurrence		□ Always □ Under a certain conditions of □ Sometimes ( time(s)/day)
Climate conditions		□ Irrelevant
	Weather	□ Fine □ Cloud □ Rain □Snow □ Others (		)
	Temperature	□ Hot □Warm □ Cool □ Cold □ Temperature [Approx.		°C (°F)]
	Relative humidity	□ High □ Moderate □ Low
Road conditions		□ Ordinary road □ Highway □ Mountainous road (uphill or downhill) □ Rough road
Operating condition, etc.		□ Irrelevant □ When engine/traction motor starts □ During idling □ During driving □ During acceleration □ At constant speed driving □ During deceleration □ Immediately before stop [Vehicle speed: Approx. km/h (MPH)] □ During cornering (right curve or left curve) □ When steering wheel is steered (to right or to left)
Other conditions	ASC setting	□ On □ Off
	Use of other functions (ex. ACC)	□ Yes □ No (		)
	Presence of non-genuine parts installation	□ Yes □ No (		)

Memo